The skills described in this unit may be applied across a range of community services workplace contexts and may involve supervision of work undertaken within an organisation by staff or contract workers
Work to be supervised may be undertaken in a range of locations including 'in-house', in other venues or agencies and/or in clients' homes
This unit describes the skills and knowledge required of a worker with responsibility for supervising the work of workers who are part of a team/workgroup or working alone
It includes induction of new staff, planning work, monitoring performance and supporting workers to manage their workload
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems
Assessment may be conducted over one or more occasions
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Available workplace support mechanisms
Effective team management
Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability
Industrial relations - principles and current issues
Legislation relevant to organisation and work carried out
Level of underpinning knowledge as required by individual being supervised
Networking and information exchange processes
Organisation mission, philosophy, organisation structure, policies and procedures and relevant organisation guidelines, especially human resource management policies
Strategies and available resources to meet staff development needs
Union documents/ guidelines/ policies and relevant unions and contacts
Workplace employment awards or agreements and work conditions
Essential skills:
It is critical that the candidate demonstrate the ability to:
Support effective team processes and work functions
Address legal, legislative and industrial requirements
Monitor work performance and provide support to individual workers and workgoups
Manage work-related issues
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of skills in:
team building
time management and prioritising
work planning and evaluation
effective communication and interpersonal relationships
oral and/or written report writing, as required to fulfil job requirements
networking
negotiation
communication
area of skill to the level required by individual being supervised
Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources
Utilise relevant information technology and workplace equipment effectively in line with work health and safety (WHS) guidelines
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Teams/workgroup may include:
Formal and informal arrangements
Workgroups including members from outside the organisation
Organisation values, standards and guidelines may relate to:
Community development
Duty of care
Equal employment opportunity
First aid
Grievance management
Harassment
WHS
Person-centred approach
Service delivery standards
Specific values, standards and approaches relevant to work role
Workplace behaviours
Work plan may be operational or strategic and may include:
Organisation standards relating to service delivery or outcomes specific to work role
Resources required
Specific plans for implementing identified work arrangements
Timeframe for achieving outcomes
Training plans to develop required knowledge and skills
Monitor performance will take into account:
Discussions between worker and supervisor
Identified training and development needs
Review of and discussion about factors that have affected the individual work plan
Review of the individual work plan
Strategies to enhance team effectiveness may include:
Review of policies or procedures
Review of roster arrangements or associated work condition
Review of systems, equipment or work practices
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Establish and maintain working relationship with workers
Provide new workers with information about the organisation, team/workgroup and their work roles and responsibilities
Provide workers with access to resources, support and networks required in their role
Ensure new workers have a job description and work plan
Provide new workers with information about available skills development options if required
Discuss and clarify implications, expectations and potential issues arising from work plan from the perspective of the worker, the organisation and, where appropriate, clients
Consult with individual worker and associated workgroup where appropriate and clarify how work plan is to be implemented to address identified objectives in accordance with organisation values, standards and guidelines and specific work role requirements
Review work plan regularly in discussion with worker and workgroup, where appropriate
Discuss work role, functions and issues and adjust work plan if necessary
Identify, agree and document performance goals
Regularly review worker's performance against agreed criteria/expectations in line with organisation guidelines
Provide feedback to worker on performance and discuss
Identify short and longer term skills and knowledge development needs or preferences in consultation with worker
Develop and document individual training and development plans in consultation with worker
Develop strategies and provide support for ongoing development of worker and/or workgroup
Discuss work load and other work-related issues with workers on a regular basis
Explore and implement support mechanisms to address issues in line with individual, workgroup and organisation requirements
Support workers and workgroup to identify and resolve work-related issues
Support workers to establish and maintain effective relationships with colleagues, clients, communities and other service providers in line with requirements of their work role
Identify areas of tension or conflict in relationships and take steps to address contributing factors and issues
Provide coaching as required to develop and enhance workers' skills and knowledge in line with work role requirements
Assist team to identify and work towards goals and objectives in line with organisation's values and directions
Provide support and encouragement to the team and take steps to maintain or improve cooperation and cohesiveness
Identify barriers to team effectiveness and potential causes or factors contributing to those barriers
Put in place strategies to enhance team effectiveness by addressing identified barriers
Discuss worker's career options and preferences
Identify opportunities for career progression or development
Identify training and development needs in line with individual preferences and organisation requirements
Develop and document an individual training and development plan to reflect individual and organisation requirements
Assist workers to develop their skills and knowledge in line with individual and organisation guidelines
Forms
Assessment Cover Sheet
CHCORG406C - Supervise work
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCORG406C - Supervise work
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent